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Why do you
recommend whole bean coffee?
Although
we do offer grinding, it is
better to grind
your coffee
immediately before brewing.
It will produce
the best cup.
We want to provide the passionate coffee experience we
know is
possible so we
offer
consumers a
great
deal on a grinder
to get you started.
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How do coffee beans differ
from harvest-to-harvest?
This is very similar
to grape harvests in the
making of wine. That is part
of the fun of new tastes.
Coffee beans can vary each
harvest
to
harvest
and even from shipment to
shipment.
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Why
do you offer different bag
sizes?
We offer a variety of bag
sizes to fit every desire.
Our bag sizes provide you
the most coffee for your
shipping dollar. The best
shipping values per pound
are with 30 oz. and larger
sizes. We
offer Free
shipping on 80 oz. bags for
clients in MN, WI, IA,
IL,
ND,
SD and
NE.
All other states can get
a 80 oz bag shipping
discount
code.
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How fast will I receive my coffee?
Time in transit is
determined by of the
shipper
you chose.
You will
receive an email message
from us when your order is
roasted and shipped.
If you selected a shipping
option that provides online
tracking, it will contain
that tracking number.
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How
often do you roast coffee?
We roast and ship
your coffee fresh every
weekday.
Orders
received by 8:00 AM
(Central) will be included
in that day's
roasting
schedule. If the roastery will be
closed more than a couple days for
maintenance or vacation, we will
send a
notice
to
JavaClub
Forum subscribers
of
the schedule and post it
on the website.
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Can I order over the telephone?
Yes. Call us with your order at
1.888.586.JAVA and we will process your credit card order securely.
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Will you accept checks or money orders?
Yes. We will be happy to
roast and
ship your order
after we
receive your payment.
Submit your order online and
it will generate an order
number. Please include that order number
on your check and mail it
to:
Specialty
Java
Inc.
364
Industrial Boulevard
Waconia,
MN 55387
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Where will you ship your coffee?
We offer shipping options in the
shopping cart to the entire United States
and any U.S. protectorate
including military APO
addresses.
Shipping options are limited
to Hawaii and Alaska.
We also have a
local
pickup option.
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Do you
ship to P.O. Boxes?
If you
choose
U.S.P.S as your shipper,
you can use a
P.O. Box
address. Your Postal Carrier
may leave you a notice
instead of leaving your
package at your door. The
customer is responsible for
any packages left at their
door.
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Do you sell to
coffee
shops, cafes or
restaurants?
Yes.
Please
visit the
wholesale page
or call
1.888.586.JAVA
for details and to set
up an account.
-
Why should I create an
online account?
Benefits
include exclusive discounts
offered to JavaClub Forum
subscribers, ability to view
your complete order history
and to save multiple
billing/shipping addresses
for quick reordering.
-
How
can I access my account and
view my past orders?
You can access your order
history by first logging in,
then click Shop, then click
My Account. Scroll down to
see your history.
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How do I redeem a Gift
Certificate?
Select
products online and proceed
to checkout until you see
the Gift Certificates box.
The following 3 steps must
be done before
clicking Continue Checkout
at the bottom of the page.
1. Enter the entire Key in
Gift Certificate text field.
2 Select a Shipping Option
from the drop-down list. 3.
Select Credit Card type from
the drop-down list even if
Certificate covers entire
purchase. Then Click
Redeem and wait for screen
to refresh. If Certificate
value exceeds product and
shipping costs, the system
will return a message to
confirm the order. If
product and shipping costs
exceed the Certificate
value, the system will
prompt you for your name and
credit card number to
complete the order for the
remaining balance due. Any
remaining Certificate Value
is retained in the system.
