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FREQUENTLY ASKED QUESTIONS

   
  1. Why do you offer only whole bean coffee? Ground coffee loses 90% of its aroma within 1 hour. We want to provide the passionate coffee experience we know is possible. We offer consumers a great deal on a grinder to get you started.
     

  2. Do you sell to cafes or restaurants? Yes. Please visit the wholesale page or call 1.888.586.JAVA for details and to set up an account.
     

  3. How do coffee beans differ from harvest-to-harvest? This is very similar to grape harvests in the making of wine. That is part of the fun of new tastes. Coffee beans can vary each harvest to harvest and even from shipment to shipment.
     

  4. What size bags of coffee do you offer? We offer a variety of bag sizes to fit every desire. Our bag sizes provide you the most coffee for your shipping dollar. The best shipping values per pound, come with 30 oz. and larger sizes. Free shipping on 80 oz. bags for clients in MN, WI, IA, ND SD and NE. Other states can get a 80 oz bag shipping discount code. Wholesale clients can choose from our 5 lb (80 oz) sizes or our CasePaks.
     

  5. How fast will I receive my coffee? We roast and ship your coffee fresh every weekday. Generally, orders received by 8:00 AM (Central) will be included in that day's orders. Time in transit is the responsibility of the shipper chosen. If the roastery will be closed more than a couple days for maintenance or vacation, we will post a notice of the schedule on the website. JavaClub Forum subscribers will receive advance notice by email.
     

  6. Can I order over the telephone? Yes. Call us with your order at 1.888.586.JAVA and we will process your credit card order securely.
     

  7. Will you accept checks or money orders? Yes. We will be happy to ship your order after we deposit your check. Submit your order online and it will generate an order number. Please include that order number on your check and mail it to:

    SpecialtyJava.com
    364 Industrial Boulevard
    Waconia, MN  55387
     

  8. Can I email my order to you? Yes. Registered JavaClub Forum subscribers who purchase by credit card can use EasyClick Ordering form and we will process your order. If we do not have credit card information on our secure servers, we will contact you for account setup. You will receive email confirmation of your order.
     

  9. Where will you ship your coffee? We offer shipping options in the shopping cart to the entire United States and any U.S. protectorate. Shipping options are limited to Hawaii and Alaska. We also have a local pickup option.
     

  10. Do you ship to P.O. Boxes? If you can pickup your shipment at a Post Office you can use a P.O. Box.

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