"If you are not satisfied with your fresh roasted coffee, we will refund the entire purchase price of the product. See terms below. We will also provide a coupon for up to $5.00 to help defray your return shipping costs upon request."

Your Specialty Java Roasters

 

Important: To receive your refund, you must request the refund using the request form below, within 7 days of your receipt of your coffee.  

For returns, here's what you must do.

  • Read the return terms listed below.
  • Contact us using this return request form stating your reason for a refund.
  • Be sure to include your Order Number along with your request.
  • You will be sent a Return Number Authorization (RNA) and return instructions.
  • Products may be returned only with our prior approval and a Return Number Authorization.
  • Returns must be shipped prepaid by you within 7 days of the RNA being sent via email.

After we have received your returned products, we will refund your original credit card within 30 days.

*Terms: To prevent fraudulent substitution of coffee returns, retail coffee orders over $100.00 are subject to a 25% product return fee, since all returns will be discarded. All coffee listed in the Exotic category are subject to a 25% product return fee.

Wholesale clients
who purchase monthly have a 100% replacement guarantee for coffee orders. Naturally, custom roasts and private label orders can on rare occasion, have very slight variations, and not cause for replacement or refunds. However, we have received over 1400 customer testimonials about our fresh roasted specialty coffee. Those only come from us doing our best to exceed our customer's expectations so we will work to resolve any concerns that might arise.

All equipment returns are subject to a 15% restocking fee, if not defective, and must be requested within 7 days of receipt of the equipment. Refund amount will be adjusted for sales or promotions. You must also use the return form. No equipment refunds will be issued if you did not use the return form and the RNA number we assigned. If equipment is deemed defective, you need to contact the manufacturer directly. Any repairs, exchanges or refunds will be determined by the manufacturer of the equipment and not Specialty Java Inc.  


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