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Important: To receive your refund,
you must
request the refund using
the request form below, within 7
days of your
receipt of
your coffee.
For returns, here's what you
must do.
- Read the
return terms listed below.
- Contact us using
this return request
form stating your
reason for a refund.
- Be sure to include your
Order Number along with your
request.
- You will
be
sent a Return
Number Authorization
(RNA) and
return
instructions.
- Products may be returned
only with our prior approval and
a Return
Number Authorization.
-
Returns must be shipped prepaid
by you
within 7
days of the RNA being sent via
email.
After we have received
your returned
products, we will refund your
original credit
card within 30 days.
*Terms:
To prevent fraudulent substitution
of coffee returns,
retail
coffee orders
over $100.00 are subject to a
25%
product return fee,
since all returns
will be discarded. All
coffee listed in the
Exotic
www
category are subject to a
25%
product return fee.
Wholesale clients who
purchase monthly
have a 100%
replacement guarantee for coffee
orders. Naturally, custom
roasts and private label orders
can on rare occasion, have very
slight variations, and not
cause for replacement or refunds.
However, we have received over
1400 customer testimonials about
our fresh roasted specialty
coffee. Those only come from us
doing our best to exceed our
customer's expectations so we will work to resolve
any concerns that might arise.
All equipment returns are
subject to a 15% restocking fee,
if not defective, and must be
requested within 7 days of receipt
of the equipment. Refund amount
will be adjusted for sales or
promotions. You must also
use the return form. No equipment
refunds will be issued if you did
not use the return form and the
RNA number we assigned. If
equipment is deemed defective, you
need to contact the manufacturer
directly. Any repairs, exchanges
or refunds will be determined by
the manufacturer of the equipment
and not Specialty Java Inc.
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