Frequently Asked Questions
Q. What is the difference from your Specialty Java brand and your Jo Coffee brand?
A. Our Jo Coffee products are simply 10 of our certified organic coffees but packaged with the Jo Coffee label. See the equivalence mapping below. The Jo Coffee brand is available on our Jo Coffee website with free shipping for $35.00 orders. Several of our Jo Coffee products are available with free shipping through Amazon Prime.
SPECIALTY JAVA NAME to the JO COFFEE NAME
- Espresso Allegro (ORG) = Wild Jo
- New World Breakfast (ORG) = Morning Jo
- New York New York (ORG) = New York Jo
- Espresso Organico (ORG) = Jo Espresso
- Espresso Organico Decaf (ORG) = No Fun Jo Decaf
- Velvet Soul (ORG) = Farmers Market Jo
- Colombian (ORG) = Colombia Jo
- Cold Brew Blend (ORG) = Stone Cold Jo
- Rainforest Rhythms (ORG) = Tree Hugger Jo
- Sumatra (ORG) = Jo Sumatra
Q. Can a consumer get a free sample?
A. We are happy to provide retail consumers a free sample of our fresh roasted coffee. You may pick up your free sample at our roastery between 9:00 AM to 5:00 PM Monday through Friday. Please contact us the day prior to your visit so it can be roasted and ready for pickup. If you are unable to pickup at our roastery, we offer 3 oz. samples online and are priced to cover the cost of mailing and shipping materials. Simply select the 3 oz. Sample Size and proceed to checkout to order by credit card. We also offer free samples to Java Junkie Forum email list subscribers with a purchase of 40 oz of coffee.
Q. How can I get the best deals?
A. We offer a variety of bag sizes to fit every desire. We offer $1.00 or less shipping on 80 oz. bags or CasePaks for retail customers in all mainland states. Make sure to subscribe to our Java Junkie Forum email list for exclusive monthly discounts.
Q. How fast will I receive my coffee?
A. Time-in-transit is determined by the shipper you chose. Retail consumer orders will be roasted and shipped within 1 or 2 business days after you placed your order. We create the roasting plan each morning at 7:30 AM CT. If you place an order shortly before the morning deadline, it is possible your order could be roasted & shipped the same day. We are closed on weekends and holidays which may include a weekday before or after the actual holiday date, such as Thanksgiving Day and the after. During very high volume periods (e.g. holidays) additional delays are possible and we recommend allowing extra time during holiday periods. You will receive an email when your order has shipped.
Q. Can I have my coffee order delivered on a regular basis?
A. Yes we have a Subscription system. You can have an order you place repeated every 7, 14, 21, or 28 days, from the date of your purchase. You will receive a confirmation of the subscription coffee order you place. You will also automatically receive an email, 4 calendar days, before your repeat subscription coffee order will be processed. If no changes are required, your coffee order will be processed automatically using the same credit card on file. If you need to change or cancel your order, promptly log into your account and click the "Manage Subscriptions" link. Simply edit/cancel the coffee subscription and click Save. Please note the actual date of roasting/shipping of your subscription order is based on our ORDER PROCESSING DEADLINES found in our Shipping Policy. Contact us by email, phone, chat or use the Contact Us form if you need further assistance.
Q. How often do you roast coffee?
A. We roast and ship your coffee fresh every weekday. If the roastery will be closed more than a couple days for maintenance or vacation, we will send advance notices to JavaClub Forum subscribers of the schedule.
Q. Can I order over the telephone?
A. Yes. Call us with your order at 1.888.586.JAVA and we will process your credit card order securely.
Q. Will you accept checks or money orders?
A. Yes. We will be happy to roast and ship your order after we receive your payment.
Q. Where will you ship your coffee?
A. We offer shipping options in the shopping cart to the entire United States and any U.S. protectorate including military APO addresses. Shipping options are limited to Hawaii and Alaska. International shipping is available to large wholesale businesess.
Q. Can I pick up my order?
A. Yes we have a local pickup option. Local pickup orders can be picked up once a week on Fridays only, at the Mocha Monkey Coffeehouse in downtown Waconia.
- Deadlines: Orders placed after 8:00 AM on a Friday will be held, then roasted and delivered on the following Friday. All orders placed during each week will be consolidated then roasted and delivered on the following Friday. We do not deliver on holidays.
- Pickup: We send you an email when your order is ready for pickup at Mocha Monkey. We will try to deliver by 4:30 PM, however, if you do not receive the delivery email notification, your order is not be ready for pickup as we may be slightly delayed.
- Local Pickup Ordering Instructions: During checkout use your own address for the shipping section. Select the free "Mocha Monkey Pickup" shipping option. The "Mocha Monkey Pickup" option displays for nearby zip codes. New zip codes can be added by request. An email notice is sent when your coffee order is ready for pickup each Friday. Contact us if you need further assistance.
Q. Do you ship to P.O. Boxes?
A. If you choose U.S.P.S as your shipper, you can use a P.O. Box address. Your Postal Carrier may leave you a notice instead of leaving your package at your door. The customer is responsible for any packages left at their door.
Q. How do I redeem a Gift Certificate?
A. If you received a special email containing a gift certificate code, and a link to our store, simply click on the link and redeem the gift certificate code. Note you must have a store account before you can redeem the code, so you might want to do that first. The gift certificate code will appear on the checkout pages. Select products online and proceed to checkout until you see the Gift Certificates box. If Certificate value exceeds product and shipping costs, the system will return a message to confirm the order. If product and shipping costs exceed the Certificate value, the system will prompt you for your name and credit card number to complete the order for the remaining balance due. Any remaining Certificate Value is retained in the system.
Q. Why should I create an online account?
A. Benefits include exclusive discounts offered to Java Junkie Forum subscribers, ability to view your complete order history and to save billing/shipping addresses for quick reordering.
Q. How can I Manage My Account, View Order Status, View Tracking Numbers and View Order History?
A. Log in from the Customer Login link. You will see your Order History & Tracking and other account information.
Q. I am having problems adding products to the shopping cart!
A. We recommend clearing your browser's cookies and try again or contact us for help.